“Could not Open Install.Log File!” Problem Solved!!

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April 21st, 2009 Permalink

You may have noticed a problem when uninstalling some programs, if you have Ntfs in Windows XP, Vista or 7, you are likely to face this problem. When you try to uninstall ‘em from Add/Remove Programs List, they show a message “Could not Open Install.Log File!”. This problem is generally seen with “Wise Installation Wizard”. [...]

You may have noticed a problem when uninstalling some programs, if you have Ntfs in Windows XP, Vista or 7, you are likely to face this problem. When you try to uninstall ‘em from Add/Remove Programs List, they show a message “Could not Open Install.Log File!”. This problem is generally seen with “Wise Installation Wizard”. I have seen it only with “Wise Installation Wizard”. I don’t know if other installers give rise to same problem.

When you try to uninstall them from
Start Menu>>Programs>>%ProgramName%>>Uninstall
It again gives the same error.

This can be solved and the program can be un-installed without having to remove the directory, shortcuts and registry entries manually, which is really difficult and tiresome. I have found a solution to this problem and sharing with you all.

Procedure:
1. Open the directory where the program is installed. (Eg. For System Mechanic 5, By default, it is C:\Program Files\iolo\System Mechanic 5, if you have installed XP on C:\)
2. You will see a file named “Install.log” in there.
3. Move (cut and paste somewhere else) the “install.log” to say an empty new folder in desktop (first create a new folder and then paste the install.log into it).
4. Now, double click the un-installer (uninstall.exe or unwise.exe)
5. It will ask you to open the installation log. Locate to the “install.log” file on your desktop.
6. Now, uninstall will work fine and you can un-install the program.

Alternate Procedure
You can simply drag the install.log to unwise.exe or uninstall.exe and it should work.

This should solve your problem and the program should be uninstalled.

PS: This was originally posted at Thinkdigit Forums a few years back. Please view older comments in the original post.

Still Can’t uninstall?


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  • Ngamcdaff

    Thanks for your help.  Been trying to delete Smartdraw for ages and nothing worked til I found your solution.

  • Sam_samnasha

    madarchod gand maar raha hai saale sahi solution de na

    • http://www.khattam.info _khAttAm_

      maa ki chut sung le, sab problem solve ho jayega..

  • ATEM MADING

    Pay attention
    I have found a way
    1-You go to shortcut program you be unistall .. And then press the button Remot control  .. In REMOT CONTROL Press  (open file location)2-When opening the file .. copy…… The rest you’ll see in this site:http://www.youtube.com/watch?v=WuXTpyxsUFI

  • Heybabe1371

    I’ve had heaps of issues trying to remove SmartDraw from my computer, your instructions, that i ‘found’ online were the only ones that worked!!!

  • Alek2tl

    There is no install log in there!! please help!!!!

    • Apzaza8

      i had this problem too until well…the simple solution is to go to C driver–> program files–> and to just delete the program file,after when you go to start–>control panel–> add or remove program, to uninstall the program it will be much easier :) )

  • FlorinSalam

    Thanks alot

  • Dannaloup

    this was really good!!! thanks! 

  • Pakirrin_4

    you saved me, great job. THANK YOU!

  • Donut_1989

    thanks! worked for me :)

  • Donut_1989

    thanks! worked for me :)

  • Drizztmeister

    awesome!!!

  • goutham.nag

    thnks bro !!!!

  • Nothing

    Brilliant! Thank you

  • Pam Falcioni

    Thank you so much – easy fix for a frustrating problem!

  • FenGlow

    Thanks!  Phew! 
    Dragging the install.log to uninstall.exe worked perfectly for me. 

  • magic-online

    thanks !!!

  • Michael Bacon

     All I did was remove the INSTALL.LOG file and it worked.

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