[SOLVED] Failed installing Samsung Mobile MTP Device Error code 10: This device cannot start

While trying to connect Samsung Galaxy S3 i9300 with Android 4.0 Ice Cream Sandwich on Windows 7 64bit PC with Kies installed, the device driver installation failed and it showed “The device cannot start” in Device Manager. While searching for a fix, I found a XDA developer forum post offering a solution for this issue however, the fix didn’t work but thanks to the thread, I finally managed to get it working. I’m sorry but I don’t know how it works and why it works and the procedure involves editing registry so proceed with caution. Having said that, here is what you can do to get it to work.

Before continuing with the procedure, make sure you have the latest drivers for Samsung device. To do that, connect your device, wait for it to fail and then open Windows Update and click Check for Updates. If you find any Samsung driver update, install it and restart if you have to.

Here is the process:
1. Open Registry editor (regedit.exe)
2. Navigate to the following key and perform a backup by right clicking on it and selecting Export and save anywhere:

This step is a safety measure. You can restore the settings by double clicking the reg file if something goes wrong.
3. Now, under Class, find the following keys and look for UpperFilters on the right pane:

If you find UpperFilters, just right click on it and select Delete to delete it.

Remember to do it for both keys i.e. {36FC9E60-C465-11CF-8056-444553540000} and {EEC5AD98-8080-425f-922A-DABF3DE3F69A}.
4. Now, disconnect your phone if you have it connected and try reconnecting.

Hope it works for you too. If it doesn’t or if you mess something up, you might want to start looking for a cheap Office for Mac 2016 and convert (just kidding!!) , you may want to restore your registry by double clicking the reg file backed up in step 2 and look for some other solution. Best of luck.

  • Alan

    You are a monster. Thanks a lot!!!

  • Sunny Farhad

    love yew bro

  • This is one of the most informative articles on this subject I have ever read. Kudos to the writer and publisher of this great content.

  • mcfava_3

    I found and deleted the UpperFilters in Win7 registry and was FINALLY able to successfully install my Galaxy S3 driver. Mille grazie` !!!

  • Alex L.

    Thanks for posting this! It was clear and concise and helped a lot.

  • Smit6662003

    Legend all working fine now.

  • Cool Zero

    THIS one WORKED! Many Thanks!
    Just had to delete “Upper Filters” in the second key. {EEC5AD98-8080-425f-922A-DABF3DE3F69A}

    if doesn’t work:
    try to uninstall the drivers in Device Manager for Samsung Mobile MTP device under Portable Devices and in Universal Serial Bus controllers
    then plug-in again your device.
    My phone: SGS4 I9505
    My laptop OS: Windows 8 64bit

    • Guest

      ^THIS was the real fix.

  • carsten

    After having tried so many solutions (and of course the ones on the MS sites do not work, these pages are just a waste of space) I couldn’t believe that these finally _did_ work. Note that I had tried a different regedit solution before, but that apparently had the wrong class keys. Further I removed my SD card before attaching the phone, maybe that’s also a good idea. And then switch off Kies on your PC while you do it.

    Carsten, happily syncing his Galaxy for the first time 8^)

  • ssa


  • Anan

    You are a genius.Thanks man!! This solved my note 3 connectivity issue!!

  • Frustrated

    No upper filters on the two keys listed above. No SD card to remove from my Samsung Rugby Smart phone. I’ve tried every suggestion on the web so far w/o any luck. The MTP drivers still do not install or update properly from the Device Manager. I am runing Windows 7 x64 and have spent two weeks on the issue. I have also installed the samsung drivers (the latest) from their website. Any other tips???? I just want to sync my Outlook calendar at work with my phone via Kies.

    • Wouter Maarleveld

      same here

  • Sitting Bull

    WOW IT WORKED! I have spent 10:ths of hours and read 100:ds of tips and finally it works! Many thanks. Stefan

  • Maybe more help for us? I really can not complete these steps yourself, because I’m not fluent in computer operations for good. Thank you

  • BasTX

    i know this is crazy but i couldnt connect my phone to my PC (win7 64bits) and my issue was actually the USB cable i was using. It was a cheap generic and the PC wouldnt notice the phone. I switched to the original Samsung one on the wall charger and … Bingo. Device recoginized and drivers installed automatically…

  • Mud
  • Junkers Farm

    thank you very much guys

  • Christian

    Let me know where I can mail you $20!!! less than a 2 minute fix!!!

  • Sean

    works for my Lenovo A706! Great Advice, guys!!

  • Wis

    It works fine even on a virtual machine on linux (virtual box). Thanks a lot!

  • Simple Guy

    Just a helpful tip. I had the same trouble with windows xp service pack 3, and a samsung galaxy 3 from sprint. It wouldnt let me install the mtp. What i did was i connected my cell via usb, then immediately turned off the screen by clicking on the right side button, let windows install the drivers by itself, then it worked. Before, i connected it via usb and it would always fail. I don’t know why that works, maybe because it doesnt read the memory card when the screen is turned off when it is installing the drivers????

  • Mike Quintas

    Wow, this worked, thanks!!!! This problem has bee KILLING me! How did you figure it out? Procmon?

  • Jillian CL

    I have the galaxy S4 and this worked like a charm. Thanks for the help!!

  • randybill

    It worked for me! thanks! galaxy s4 tmo jelly bean and windows 7 64 pro

  • kevin

    worked like magic! thanks

  • Jason

    worked like a charm! thanx!

  • Henrique

    GREAT, worked for me! Thank you, that s*** was driving me crazy for god sake…

  • Jan Olsen

    Tried both Upperfilters, not existing on Win7-32/x86 in my case. Has Kies installed, but cannot connect as MTP USB Device drivers fails to install. Also tried unmount SD card.

  • Like Samsung Mobile MTP Device
    friv 2

  • TheTrueToy

    In my case I just need to follow two preconditions are fulfilled:

    – SIM card removed from the phone before connecting USB cable
    Note: only when Windows has finished recognizing the phone, if needed, it’s also possible to reinsert the SIM card into the phone (while the phone is still hooked up to the PC).


    – SIM card in the phone and “airplane mode” activated before connecting USB cable.
    Note: only when Windows has finished recognizing the phone, if needed, it’s also possible to disable the “airplane mode”.

    …then, as soon as the USB cable is connected, Windows does not give the infamous error and I can properly do what I want with “Kies 3”.
    So, no need to mess up with registry 😀

    • Rachael

      Thank you…this worked for me…

  • OQuiVian

    Thanks, very Much!!!! it works!!!!

  • Jenny Toribio

    It worked for me!

  • neo

    excellent solution, worked for me , very simple bravo 10/10

  • RobF

    Worked, Thanks!

  • Gargamel

    Thats worked fine in my Win7 32bits and Galaxy S4, many thanks bro!!!!

  • jane


  • kendasuka

    thank you very much for the good article kizi | a10 | g9g | hopy

  • g9g

    Here I also met mimic a similar situation as you. Basically this error is not 100% correct. The only way to overcome is OK temporary leave USB Debugging mode is enabled then go get.!
    G9G / Kizi / Friv 250 / 85 Play / Huz

  • fallie

    Dude you are a rock star

  • Ali

    worked, thank you so much!

  • GabrielOliveia141

    Thanks!!!!!!!! just did it. You saved my life bro

  • TomF

    I have been looking for a solution for over a year and finally found this. I only had the Upperfilters in {EEC5AD98-8080-425f-922A-DABF3DE3F69A}, removed it, unplugged and re-plugged and it worked. So thankful.

  • bob

    My issue:
    Windows could detect the mobile device but would not properly install the necessary drivers and thus would not allow the mobile phone to be used as a USB device

    My mobile device:
    Samsung S4 Active

    My Windows version:
    Windows 7 Professional N
    NOTE: this is the Windows edition that comes without Media Player, Media Center, etc — see the following link for an explanation of all that legal nonsense:

    My fix:

    Download and install “Media Feature Pack for Windows 7 N with Service Pack 1 and Windows 7 KN with Service Pack 1 (KB968211)” — see the following link for that:


  • marco

    very very good solution

  • Michael Lawson

    Thanksss…Bless your soul.

  • sagar

    It worked. Thanks a lot….

  • Muhammad Hayati

    Yeeeeees it works
    Thank you 🙂

  • pitt

    this works like a charm….grreat thanks!!!

  • TaN

    You’re my hero! 😀 I’m facing this issue for about 2 years..

    • TaN

      I have to mention that I uninstalled Windows Media Player from the system.

  • sastro

    thank you bro

  • Al Mahany

    Brilliant work. That is the solution. I wasted about 3 hours reading non solutions from everyone else. You are a genius.